Customers are important to us, without them we would not exist. We will use our best endeavours to keep all of our customers happy, to supply them with the right equipment, at the right price within an agreed timescale. Occasionally things do go wrong. We promise to do our best to ensure that if we do make an error, we will do our utmost to put things right.

Security: Please read our security statement on our About Us page. This tells you how we secure your data.

Carriage Charges: We charge carriage at cost. The prices on the site checkout are indicative. However, should the final cost significantly exceed the estimated charge, we will contact you prior to shipment. You have the right to cancel the order should you consider the charge to be excessive.

Payment: We accept Visa (all types), Master card and Bank Transfer. Bank transfer will need to be cleared prior to shipment. Credit or Debit card payment is not taken until the day the goods are shipped. All prices are shown as an 'invitation to treat'.

Tax: All prices are inclusive of UK VAT at the prevailing rate.

Guarantee: If there is a fault with the goods, we shall undertake to repair or replace the item at our discretion. The repaired/replaced item will be shipped back to you free of charge. The basis for the guarantee will be that as supplied by the manufacturer. This guarantee is in addition to your statutory rights which remain unaffected. Any contract will be governed by English law.

Acceptance: Delivery of an order acknowledgement does not indicate acceptance of an order.

Errors: Boroughbridge Marina will not be responsible for typographical, pricing or other errors and reserves the right not to process orders based on such errors. Boroughbridge Marina reserves the right not to process orders for any other reasonable reason as otherwise determined by Boroughbridge Marina.