Normal delivery is by Royal Mail Tracked or Courier dependent on item and service selected. We endeavour to ship within 24 hours of receiving an order. Delivery will take between 24 hours and 28 days depending on the method selected and the world geographical location. If an unusual situation such as a lack of stock occurs, we will contact you directly. If we have a delay on delivery for any reason, you are entitled to cancel the order without penalty providing that it has not already been dispatched. Whilst we endeavour to meet delivery deadlines, we cannot be held liable for late delivery by our agents therefore delivery times are at the customer’s risk. Damages and short deliveries should be notified in writing by email within 3 working days.